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In this guide, you will find information about the Library and using Academic Resources for your coursework and assignments.
Library Staff are here to help you with your research, finding information or using the library.
Please visit the Library Help Desk on the main floor (which is the 3rd floor) or Ask Us.
Learn more with this how-to guide Introduction to Library Research.
Most online resources on the Library website are available from anywhere off-campus.
Some databases will ask you to login. Use your culinary username and password that you use for email, MainMenu, Moodle, etc.
If there is a book or article that we do not have in the library we will get a copy for you through Interlibrary Loan, a free service for all CIA students, staff & faculty.
Getting Started with Reference Resources
Use dictionaries, encyclopedias, atlases and handbooks to find background information, definitions, data, and more. Helpful for choosing a topic, narrowing or expanding a topic, and identifying terminology.
The Routledge Handbook of Hospitality Management, 2014
Call Number: ebook
Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. The Handbook explores and evaluates current debates, issues and controversies, brings together specialists from industry and academia, from a range of geographical regions to provide theoretical reflection and empirical research. The five sections explore issues of hospitality organisations: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology.
The Routledge Handbook of Hospitality Studies, 2017
Call Number: ebook
In recent years there has been a growing interest in the study of hospitality as a social phenomenon. Academics interested in exploring the wider meanings of hospitality as a way of better understanding guest and host relations and its implications for commercial settings. The Handbook encourages the study of hospitality as a human phenomenon and as an industrial activity embracing the service of food, drink and accommodation. The volume is divided into four parts: the first looks at ways of seeing hospitality from an array of social science disciplines; the second highlights the experiences of hospitality from different guest perspectives; the third explores the need to be hospitable through various time periods and social structures, and across the globe; while the final section deals with the notions of sustainability and hospitality. This handbook offers a comprehensive synthesis of the discipline, conveying the latest thinking, issues and research, as well as future research issues and trends.
Food, Cuisine, and Cultural Competency for Culinary, Hospitality, and Nutrition Professionals by
Call Number: Reserves (Ask at Help Desk) TX357 .F637 2011 & ebook
Explores food traditions and the critical importance of cultural sensitivity and competency in the work setting, addresses health literacy issues of diverse client bases, and helps readers identify customer communication techniques that enable professionals to establish trust with clients of ethnicity not their own. Written and peer reviewed by experts in the culture discussed, each chapter covers a distinct region or culture and discusses the various contexts that contribute to nutrition and health: lifestyles, eating patterns, ethnic foods, menu planning, communication (verbal and non-verbal), and more. This book is consistent with The American Dietetic Associations Cultural Competence Strategic Plan.
The Routledge Handbook of Consumer Behaviour for Hospitality and Tourism, 2017 by
Call Number: ebook
Consumer behaviour is one of the most explored topics in tourism and hospitality marketing, interchangeably denoted by the terms 'traveller behaviour', 'tourist behaviour' or 'guest behaviour'. Consumer behaviour acts as an origin for every tourism and hospitality marketing activity. The Handbook aims to explore and critically examine current debates, critical reflections of contemporary ideas, controversies and pertinent queries relating to the rapidly expanding discipline. Part I: an overview of consumer behaviour; Part II: service quality perspectives of consumer behaviour; Part III: customer satisfaction and consumer behaviour linkages; Part IV: re-patronage behaviour of consumers; Part V: online consumer behaviour; Part VI: emerging paradigms of consumer behaviour. . The Handbook is organised to offer a comprehensive theoretical body of knowledge narrating consumer behaviour, especially for hospitality and tourism businesses and operations.
The Routledge Handbook of Tourism and Hospitality Education, 2015
Call Number: ebook
Tourism is a social, cultural, political, and environmental force that drives societal change. Understanding, responding to, and managing this change will require knowledge workers who are able to address a range of problems associated with tourism, travel, hospitality, and the increasingly complex operating environment within which they exist. The purpose of this Handbook is to provide an insightful and authoritative account of the various issues that are shaping the higher educational world of tourism, hospitality and events education and to highlight the creative, inventive and innovative ways that educators are responding to these issues. Providing a systematic guide to the current state of knowledge on tourism and hospitality education and its future direction.
Contemporary Biographies in Hospitality and Tourism
Call Number: Reference (3rd Floor) TX910.3 .C668 2014
A collection of biographies of "living leaders" in the field. Culled from the pages of Current Biography, features 30 profiles of notable people in aviation, restaurants, recreation events, lodging, gaming and travel. In addition, an appendix consisting of 10 historical biographies of "Hospitality & Tourism Greats" is included, as well as geographical and personages indexes.
Reference & Information Literacy Librarian
Manage & Organize your Research
Mendeley Reference Manager
Annotate as you read. Cite as you write. Automatic citation and bibliography creation. Organize documents in one fully searchable, easy-to-manage library. Use desktop client, browser or mobile app. Free or premium.
A free citation management tool to help you collect, organize, cite, and share your research sources. Create a free account and install on your desktop and in your browser.
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