Introduction to Hospitality (MGMT 100): Getting Started

Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. The Handbook explores and evaluates current debates, issues and controversies, brings together specialists from industry and academia, from a range of geographical regions to provide theoretical reflection and empirical research. The five sections explore issues of hospitality organisations: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology.

Explores food traditions and the critical importance of cultural sensitivity and competency in the work setting, addresses health literacy issues of diverse client bases, and helps readers identify customer communication techniques that enable professionals to establish trust with clients of ethnicity not their own. Written and peer reviewed by experts in the culture discussed, each chapter covers a distinct region or culture and discusses the various contexts that contribute to nutrition and health: lifestyles, eating patterns, ethnic foods, menu planning, communication (verbal and non-verbal), and more. This book is consistent with The American Dietetic Associations Cultural Competence Strategic Plan.

Consumer behaviour is one of the most explored topics in tourism and hospitality marketing, interchangeably denoted by the terms 'traveller behaviour', 'tourist behaviour' or 'guest behaviour'. Consumer behaviour acts as an origin for every tourism and hospitality marketing activity. The Handbook aims to explore and critically examine current debates, critical reflections of contemporary ideas, controversies and pertinent queries relating to the rapidly expanding discipline. Part I: an overview of consumer behaviour; Part II: service quality perspectives of consumer behaviour; Part III: customer satisfaction and consumer behaviour linkages; Part IV: re-patronage behaviour of consumers; Part V: online consumer behaviour; Part VI: emerging paradigms of consumer behaviour. . The Handbook is organised to offer a comprehensive theoretical body of knowledge narrating consumer behaviour, especially for hospitality and tourism businesses and operations.

A collection of biographies of "living leaders" in the field. Culled from the pages of Current Biography, features 30 profiles of notable people in aviation, restaurants, recreation events, lodging, gaming and travel. In addition, an appendix consisting of 10 historical biographies of "Hospitality & Tourism Greats" is included, as well as geographical and personages indexes.